COMPLAINT · LOCAL GENERATOR · HANFA SOURCES

Kako napisati prigovor osiguravatelju

Choose the issue and your evidence. The portal drafts a template locally with placeholders for your details; nothing is sent to an insurer.

UNINSURED / UNKNOWN VEHICLE

Not sure where to send your claim?

HUO, the liable insurer and your own comprehensive cover are different routes. Open the interactive guide.

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OFFICIAL PROCESS

Request clarification

HANFA recommends first contacting the insurer for an explanation of its decision, calculation or conduct.

Submit a written complaint

The insurer must reply to a complaint in writing within 15 days of receipt.

If you remain dissatisfied

You can complain to HANFA, which supervises insurers but does not decide the merits or amount of individual compensation.

Information only — not a sales platform. We do not sell policies, send insurer enquiries or rank a 'best' offer. Actual coverage is governed by the offer, IPID, contract and insurer's terms.